Service Standards

Our goal is to provide the highest quality of service to all our brokers. We have several new initiatives in place to ensure you feel confident in our quality of service each and every time you contact us.


Open for business

  • We conduct ourselves with a ‘can do’ attitude and enthusiasm for business
  • We provide direct access to decision makers who understand both the agricultural and rural industry and the insurance covers available
  • We ensure prompt administration, control and management of enquiries from start to finish

Enhanced service

  • We have implemented a business improvement programme underpinned by modern technology
  • We regularly review our internal processes to improve our new business and renewal teams
  • All documentation is issued electronically as PDF files (including motor and employers’ liability certificates)

We always strive to ensure:

  • 24 hour turnaround for straight forward new business enquiries
  • 72 hours for more complex cases
  • Renewals invitations 28 days in advance

Working in partnership

  • We are committed to building long-standing, trusted relationships
  • Key accounts will be assigned a specialist and dedicated individual at our head office in Harrogate
  • Regular contact from our dedicated team
  • Expert solutions tailored to individual needs